F A Q

You can place an order by visiting the "Order Here" page and filling in the order form. Please put as much detail as possible, including the desired design, colours, number of cookies and occasion or theme. This will enable me to provide you an accurate quote.

Yes, I offer df and gf options (for a full order). Please note, these options are for a dietary preference rather than severe allergy. As I use the same kitchen facility and equipment for all my cookies, there might be potential cross-contact of food allergens or gluten.

Due to the nature of the product, we don't offer any refunds or returns once the order is placed. No refunds will be made for orders that have already been made. Any cookies that are left for 14 days after the pickup date will be forfeited with no refund. If you already placed an order and have an emergency cancellation of your event, please get in touch and we can discuss the options.

Yes, I ship my cookies NZ wide with an overnight courier for a flat rate of $10.

You can pay via bank transfer or credit card (there is a 3% surcharge for credit card payment). A 20% non-refundable deposit is required to secure your booking with the remaining payment due 14 days prior to the delivery date.

I operate from my registered, A-grade kitchen in Kumeu, Auckland. You can pickup your order from here by arrangement or I also ship nationwide.

Yes, I love corporate orders. Please fill in the Order form or contact form if you'd like to inquire about any corporate cookies.

Most of my cookies start from $72 for a dozen cookies. Character cookies and very detailed/complex designs start from $7 per piece. For an individual quote, please fill in an inquiry form!

My cookies are individually heat sealed and last for a minimum of 3 months if kept in a cool dry place with no direct sunlight.